How should I care for my jewelry?
To keep your jewelry in perfect condition, store it in a cool, dry place, preferably in an airtight container to prevent oxidation. Protect your pieces from corrosive agents like chlorine, perfumes, and alkaline products, and avoid prolonged exposure to saltwater.
What metals are Tina Greiser’s jewelry made of?
All Tina Greiser jewelry is crafted from noble materials such as 925 silver (known as Sterling silver), 18k gold (750 gold), and pure platinum (without alloy).
Can the jewelry be customized by engraving names or dates?
Jewelry can be customized according to your wishes; however, please note that changes are not accepted once the items have been engraved.
For engraving, please write to us at [email protected]. We will be delighted to assist you.
Is the ring size suitable for you, or do you need an adjustment?
All rings can be adjusted to the required size. Depending on the extent of the adjustment and the ring’s material, there may be an additional cost. Please contact us to evaluate your specific case.
Are the pendants sold separately or with the chain?
All pendants include the chain shown in the listing.
Can I purchase an online voucher as a gift?
Online vouchers are an excellent gift option when you’re unsure what to buy. You can customize the voucher amount according to your preferences. Contact us for more details.
Do the jewelry items have a return or exchange policy?
We’re delighted that you’ve chosen our products and hope you’re very satisfied with your purchase. Jewelry can be returned or exchanged within 7 days of receiving your order. Please ensure that the items are unused and in their original packaging.
Customized jewelry is not eligible for returns or exchanges.
Contact us at [email protected] to arrange the necessary steps.
Do the jewelry items come with a warranty?
Each piece of Tina Greiser jewelry is crafted from noble materials with meticulous attention to detail throughout the manufacturing process. Our warranty covers manufacturing defects, provided they are not the result of misuse or neglect.
Will I receive a certificate with my jewelry?
Yes, each Tina Greiser piece comes with a Certificate of Authenticity detailing all the materials and gemstones used in its creation.
In what currency are the prices listed?
Prices on our website are listed in different currencies depending on the language of the page:
• On the Spanish version of the site, prices are in Argentine pesos.
• On the English version, which is for the international audience, prices are in US dollars.
Do you offer international shipping?
Yes, we offer international shipping.
What are the import costs for an international shippment?
International shipments may be subject to import duties upon arrival in the destination country. Any costs associated with customs will be the responsibility of the customer. TG Tina Greiser does not control these charges and is not responsible for actions taken by customs authorities or the chosen courier service.
What is the cost of shipping?
Shipping within Argentina is free. For international shipments, please contact us for more information and details on costs.
How can I get in touch with Tina Greiser?
To get in touch with us, you can email us at [email protected] or send us a message via WhatsApp. We’re here to assist you.
